Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility
You may return most items within 30 days of the delivery date, provided that:
- The item is unused and in its original condition
- The item is in its original packaging
- You have proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Opened personal care or hygiene products (for health and safety reasons)
- Items marked as final sale
- Gift cards
How to Initiate a Return
- Contact us at support@yunfanzhenxuan.com with your order number and reason for return
- We will respond within 24 hours with return instructions
- Ship the item back using a trackable shipping method
- Once we receive and inspect the item, we will process your refund
Refunds
Once your return is approved and received, your refund will be processed within 5–10 business days to your original payment method. You will receive an email confirmation once the refund has been issued.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@yunfanzhenxuan.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
Contact Us
For any questions about returns or refunds, please reach out to us at support@yunfanzhenxuan.com. We typically respond within 24 hours on business days.